We want to value our massage therapist’s time and one way that we do this is paying them for late cancellations and no-shows. This is pretty unique in our industry and can get expensive for the business.
So we ask our clients to be diligent about managing their appointments. You can cancel individual massage appointments up to 24 hours before the appointment with no cancellation fee.
After that:
There is up to a 50% charge for cancellations made less than 24 hours before your appointment start time, and a 100% charge for no-shows.
However, if we are able to schedule someone else for your appointment time, we will not charge you anything.
